Can YOU Use This?: Refunds & Returns Policy | Terms and Conditions
(Catalogs, Shipping & Handling, Returns and Refunds)
Online Sales Catalog Items
We have three types of catalogs:
**General Online Catalog items are NOT considered "Special Custom Made" nor "Personally Customised".
1.) The General Catalog: In our general online catalog, ALL items that are available, in stock, will be shipped in 1-3 business days.
We offer free shipping in the USA.
Our carriers for delivery are USPS Priority Mail, USPS Express Mail and Federal Express. If you live locally within 25 miles of our location, and your purchase is $500.00 and over, we (Can You Use This?) will deliver directly to you (signature/s receipt are required). We will contact you to schedule your delivery promptly.
Refunds Are Available: Refunds are equal to the purchased item amount +plus sales tax, where applicable).
Items purchased from us must be returned in the same exact condition (in "brand new order", or for "very gently used items" in "very good order" as (item) were carefully inspected before shipping and received by you. You have 10 days to return your purchased items after your delivery date for a full refund.
2.) Special Order Catalog: These are items specially requested by customers and may be shipped according to a special agreement
made with the customer and Can YOU Use This? Separate terms and conditions will also apply under a special order agreement.
Returns: For Special Order Catalog items there may be charged a re-stocking fee of 25%.
*Special Order Catalog returns must be made within 10 days after delivery date; and in the same exact condition (in "brand new order" or "for very gently used" in very good order) as it was carefully inspected and shipped by us, and received by you. There are no refunds or returns after 10-days.
Cancellations: Orders “Customised Items” during the customising process can be cancelled up to 10 days and are subject to a
30% re-stocking and cancellation fee (fees are based only upon our labor and material costs for creating your order).Custom Designed Windows: All Custom designed stained glass windows are covered under separate terms and conditions.
There are no refunds or returns on any items that have been personally customised.
(“Personally customised” are items that have been personalised, i.e.. personal names, personal images and any other
personal information regarding your customised purchased order.)
3.) Military Catalog Items
Delivery, Shipping and Handling:
Deliveries: Please allow up to 6-8 weeks delivery on military catalog items such as stained glass heraldic crests, and insignias, etc., and some special orders such as family coat-of-arms (as agreed by customer and Can YOU Use This?) also, under separate agreement.
*Note: Military catalog Items up to size 24” X 36” please allow for an additional 7-8 days.*Custom made items such as stained glass windows up to size 24” X 36” are usually shipped within a few days after completion.
ALL Stained glass windows are specially shipped to you (wood-crated with extra-heavy padding and unpacking instructions).
*A handling fee may also be applied.
Shipping by USPS (United States Postal Services) Priority Mail, or USPS Express, also Federal Express.
*Important - (We recommend on some orders that you inspect the merchandise carefully before accepting your order,
if questionable, from one of our carriers.)
*IF YOUR MERCHANDISE IS DAMAGED BY THE CARRIER, PLEASE DO NOT ACCEPT IT.” INSTEAD, CONTACT US IMMEDIATELY,
If you live in our local area within 25 miles, Horsham, Pennsylvania, USA, delivery on stained glass windows is free of charge!
Other orders $500.00 and over within 25 miles of Horsham, Pennsylvania deliveries are also free of charge (by one of our carriers, or Can YOU Use This?).
Our In-Stock Store items are shipped within 1-3 business days of placing your order, by one of our freight carriers listed above, or from us, Can You Use This?
Shipping charges: Shipping charges may be added to your order (which are determined by your item’s
weight, size, and your delivery location from one of our freight carriers listed above) unless specified free shipping.
All payment balances and shipping charges are due prior to shipping. You will be notified by one of our customer service representatives when your order is ready for shipping via both telephone and e-mail.
Payments: We use Paypal, Inc. as a financial payment source for most of our customer payment transactions and payment arrangements (4 easy payment plans, i.e..). Other Special payment arrangements are made and agreed with customer and Can YOU Use This?
(About Paypal, Inc.), Paypal accepts most payments i.e., Visa, Mastercard, American Express and other payment methods.
A. Payments: All general catalog items are to be made payable-in-full before shipping. All “Regularly or General Stocked Items” (NOT special order catalog or custom) are payable-in-full and shipped promptly within 1-3 business days.
Payment Confirmations: After making your purchase you will receive an order confirmation via e-mail which includes all pertinent information regarding your order, also any balances due on installment payments which also includes shipping costs.
*Installment payments directly with Can YOU Use This?: Installment payments are payments that can be made on "specific orders" and upon agreement with customer and our approval, in the amount of $500.00 USD or more.
50% calculated partially and added to each installment payment, as payments are being made; and until your purchased item amount equals the FINAL TOTAL ORDER PAYMENT AMOUNT IS IN-FULL. Your shipping charges will be included also in addition to the final purchase installment payment of your order.
Regarding Custom Stained Glass: All optional items are an additional cost. Optional items NOT chosen or selected on an order
template will simply be given a complimentary colored glass and will be left blank! You may contact us about available colors
up to one week of placing your order (Recommended). No refunds on “Return Order Shipping Charges, unless applicable”.
"We value ALL of your business!"